TERMS OF SERVICE

Effective Date: March 1, 2026

These Terms of Service ("Terms") govern your use of the TWIGZ Labs Inc. ("TWIGZ Labs," "we," "us," or "our") website and your purchase of our products. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, do not use our website or purchase our products.

Age Requirement

You must be at least 21 years of age to access our website, create an account, or purchase our products. By using our website, you represent and warrant that you are at least 21 years old. All purchases are subject to age verification through our third-party provider, AgeChecker.net. We reserve the right to cancel any order if we are unable to verify that the purchaser is at least 21 years of age.

Product Descriptions

We make every effort to ensure that product descriptions, images, and pricing on our website are accurate. However, we do not warrant that descriptions or other content are error-free, complete, or current. Colors may vary slightly due to monitor settings. If a product you receive does not match its description, please contact us and we will make it right.

Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. Applicable taxes and shipping fees will be calculated and displayed at checkout. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. Payment is processed at the time your order is placed. We reserve the right to refuse or cancel any order for any reason, including pricing errors.

Shipping

Orders are typically processed within 1-2 business days and delivered within 3-5 business days via standard shipping. Delivery times are estimates and are not guaranteed. Please review our Shipping Policy for full details, including state restrictions and adult signature requirements.

Returns and Refunds

Unopened products may be returned within 30 days for a full refund. Opened products cannot be returned due to the nature of nicotine products. Defective products will be replaced at no cost. Please review our Refund Policy for full details and instructions.

Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of TWIGZ Labs Inc. or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our prior written consent.

Limitation of Liability

To the fullest extent permitted by law, TWIGZ Labs Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to damages for loss of profits, data, or other intangible losses. Our total liability for any claim arising from these Terms or your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.

Disclaimer of Warranties

Our products are provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website or products shall be resolved exclusively in the state or federal courts located in Oklahoma.

Changes to These Terms

We reserve the right to update these Terms at any time. When we make material changes, we will update the effective date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

Contact

For questions about these Terms, contact us at support@twigzlabs.com or write to TWIGZ Labs Inc., 628 N. Main St., Newcastle, OK 73065.