PRIVACY POLICY

Effective Date: March 1, 2026

TWIGZ Labs Inc. ("TWIGZ Labs," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a purchase, or interact with us.

Information We Collect

We collect the following types of information:

Personal Information: Name, email address, mailing address, phone number, date of birth, and payment information provided during account creation, checkout, or customer support interactions.
Age Verification Information: Data submitted during the age verification process, including name, date of birth, address, and (if required) government-issued photo ID, processed by our third-party provider AgeChecker.net.
Usage Data: IP address, browser type, device information, pages visited, referring URLs, and interaction data collected automatically when you use our website.
Order Information: Purchase history, shipping details, and transaction records.

How We Use Your Information

To process and fulfill your orders
To verify your age as required by federal and state law
To communicate with you about your orders, account, and customer support inquiries
To send marketing communications (only with your opt-in consent)
To improve our website, products, and services
To comply with legal obligations, including PACT Act record-keeping requirements
To detect and prevent fraud

How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties:

Service Providers: Payment processors, shipping carriers, age verification providers, email service providers, and analytics providers that help us operate our business.
Legal Compliance: Government agencies, regulatory bodies, or law enforcement when required by law or to comply with regulatory obligations.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand user behavior. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

COPPA Compliance

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete that information immediately. If you believe a child under 13 has provided us with personal information, please contact us at privacy@twigzlabs.com.

CCPA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions (such as records we are required to retain for regulatory compliance).
Right to Opt Out: You may opt out of the sale or sharing of your personal information. Visit our Data Sharing Opt-Out page to exercise this right.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, email privacy@twigzlabs.com with the subject line "CCPA Request." We will respond within 45 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including PACT Act record-keeping requirements of at least four years), resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS) and at rest, secure payment processing through PCI-compliant providers, and access controls that limit employee access to personal data on a need-to-know basis.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the effective date at the top of this page and, where required, by sending you an email notification. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at privacy@twigzlabs.com or write to TWIGZ Labs Inc., 628 N. Main St., Newcastle, OK 73065.